Frequently Asked Questions

Anyone can get in touch with us to make a referral. This could be a parent, carer or professional or you. If you want to refer yourself or someone you know, you can do this by going to our contact us page to chat with a member of the team in the most accessible way for you.

We will contact you, or the person referring you and arrange to come and meet, in a place you feel comfortable.

Just let us, or the person who referred you know. Our support is totally voluntary. We understand that people change their minds. You are always welcome to come back.

We offer a confidential service. Confidentiality means us not telling anyone else about the things you tell us, we will talk to you about who you are comfortable with us talking to. Sometimes your parents, carers or teachers may be aware that you have been referred to us, particularly if you chose to see us at your school or home, this does not mean we will tell them everything that you tell us, we will discuss this with you and agree what information YOU feel comfortable sharing. If there’s a risk of very serious harm to you, or someone else, we may need to share some of what you have told us, we will try and talk to you and let you know what might happen next.

No we understand this is your choice and people use substances for a variety of reasons. We are not here to judge you, or tell you what to do, we will support you to decide what you want from the support.

If you are over 13 and we feel you understand what it means to get support from us, we do not need to tell your parents that we are supporting you. If you are under 13, we do need to get consent from your parent or carer to be able to offer you support. This doesn’t mean we will tell them what we talk about with you.

We will not share the information you tell us unless we are extremely worried for your safety, our aim would be to keep you safe not for you to get into trouble.

For the YouCan and Unity service. Our support is not time limited we can continue to support you for as long as you feel you need the support. We can see you weekly, fortnightly, or monthly, depending on what works best for you. For On Track, there are sometimes time limits depending on the service. Contact On Track's for more details.

We do have at times a waiting list but we will be in contact within 2 weeks and will always keep you updated of when a meeting will be booked.

Yes we can come and meet you in a place you feel comfortable this could be at home, school, college, wherever you feel comfortable.

Yes we understand that drug or alcohol issues can be one of the issues you are facing, we will complete an assessment with you that will look at what other support may be useful, this could include mental and physical health, housing, education and relationship advice.

We try not to change your worker, we know it can be difficult when one of our workers leave, if we have to change you to a new worker, we will ask you what kind of person you would feel most comfortable with and try and match you with one of our workers.

Yes we understand it can be a big step meeting someone new.

We come to you! We can meet you in a location you feel comfortable such as school and for our holiday activities we can arrange transport so you can attend.